Assurance Luxury Detailing ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile auto detailing services.
1. Information We Collect
Personal Information
When you book our services or contact us, we may collect:
Contact Details: Name, email address, phone number
Service Location: Physical address where we provide mobile detailing services
Vehicle Information: Make, model, year, color, and condition of your vehicle
Company Information: Company name and website (for commercial/fleet services)
Communication Data: Messages, appointment requests, and service inquiries
Automatically Collected Information
Usage Data: IP address, browser type, pages visited, time spent on pages
Cookies & Tracking: We use cookies and similar technologies to enhance your experience and analyze website traffic
Device Information: Mobile device type, operating system, unique device identifiers
2. How We Use Your Information
Service Delivery: Process bookings, schedule appointments, and provide mobile detailing services
Communication: Send appointment confirmations, service updates, and respond to inquiries
Payment Processing: Securely process payments and manage billing
Customer Support: Provide assistance and resolve issues
Marketing: Send promotional offers, newsletters, and service reminders (with your consent)
Improvement: Analyze usage patterns to improve our website and services
Legal Compliance: Comply with applicable laws, regulations, and legal processes
3. SMS/Text Message Consent
Text Message Communications
By providing your mobile phone number and opting in to receive text messages, you consent to receive appointment confirmations, service updates, and promotional messages from Assurance Luxury Detailing.
Message frequency varies based on your service schedule and preferences
You can opt out at any time by replying STOP to any text message
Reply HELP for assistance
Message and data rates may apply based on your carrier plan
Carriers are not liable for delayed or undelivered messages
4. How We Share Your Information
We DO NOT sell, rent, or trade your personal information to third parties.
We may share your information with trusted third parties only in the following circumstances:
Service Providers: Third-party vendors who perform services on our behalf
Analytics Partners: Google Analytics and similar tools to understand website usage
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, sale, or acquisition of our business
Protection: To protect our rights, property, safety, or that of our customers and the public
5. Data Security
We implement industry-standard security measures to protect your personal information:
SSL/TLS encryption for data transmission
Secure payment processing through PCI-compliant payment gateways
Password-protected databases and restricted access controls
Regular security assessments and updates
6. Your Privacy Rights
All Users:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-Out: Unsubscribe from marketing communications at any time
California Residents (CCPA/CPRA):
Right to know what personal information is collected
Right to know if personal information is sold or shared
Right to opt-out of the sale of personal information (we do not sell your information)
Right to non-discrimination for exercising your privacy rights
European Union Residents (GDPR):
Right to data portability
Right to restrict processing
Right to object to processing
Right to withdraw consent
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to remember your preferences, analyze traffic, improve performance, and deliver relevant content. You can control cookies through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.
California "Do Not Sell My Personal Information" Notice
We do not sell your personal information. Under the California Consumer Privacy Act (CCPA), you have the right to opt-out of the sale of your personal information. Since we do not sell personal information, there is no need to opt-out.
Your Consent
By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.